Privacy Policy
Last updated: April 14, 2026
At LexiFEX we respect and protect the privacy of those who explore our Services ("Users") and Users who register and access our Services ("Customers") (collectively referred to throughout this policy as "you" and "your"). This Privacy Policy describes how we collect, use and share your personal data when you browse, register or access our Services, including lexifex.com, the LexiFEX mobile app and all related services. If you have any questions, contact us at support@lexifex.com.
1. What Information We Collect
Information you provide directly
| Category | Description |
|---|---|
| Basic Customer Information | Full name, address, date of birth, nationality, country of residence, phone number, email address. |
| Supplemental Identification | Proof of address, photographs and/or videos, government-issued identity document (ID card, passport, driver's license), tax identification number. |
| Electronic Identification (EIDV) | Biometric information generated based on photos or videos you provide for identity verification as part of the KYC process. |
| Financial Information | IBAN, bank account number, trading and investment experience, tax identification number for each tax residency. |
| Wallet Information | Crypto wallet addresses associated with your LexiFEX account and transaction history. |
| Transaction Information | Data about transactions made on our Services: sender name, recipient name, amount, asset, date and time. |
| Communications | Survey responses, information provided to our Customer Support team, including chat logs with chatbots. |
Information collected automatically
| Category | Description |
|---|---|
| Device and browser | Information about the device, operating system and browser you are using, IP address, device identifiers. |
| Platform Usage | Information about what you view or click on our Sites and Apps, and how you use our Services. |
| Diagnostic Data | Information about Service performance, including timestamps, crash data, performance logs and error messages. |
| Cookies and similar technologies | We use cookies and similar technologies to improve your experience. See our Cookies Policy for more information. |
Information obtained from third parties
| Category | Description |
|---|---|
| Public databases | We obtain information from public databases, including UN sanctions lists, consolidated screening lists and others, to comply with our AML/CFT legal obligations. |
| Blockchain data | We may analyze public blockchain data, including transaction timestamps, transaction IDs, digital signatures, amounts and wallet addresses. |
| Marketing and analytics partners | We receive information about your use of our Sites and Apps from analytics partners to improve our platform. |
2. How We Use Your Information
Provide and improve Services
We use your information to process transactions, manage your account, provide customer support and continuously improve the LexiFEX platform.
Identity Verification (KYC)
To fulfill our regulatory obligations, we use your identification data to verify your identity before enabling trading and transfer features.
Security and fraud prevention
We monitor account activity to detect and prevent fraud, money laundering, terrorist financing and other illegal activities.
Legal compliance
We use your information to fulfill our legal obligations, including reporting to competent authorities when required by law.
Communications
We send transactional communications (deposit confirmations, withdrawals, etc.) and, with your consent, marketing communications about new products and features.
Personalization
We use usage data to personalize your experience, including suggested trading pairs and relevant educational content.
3. How and Why We Share Your Information
Service providers
We share information with third-party vendors who help us operate the platform, including identity verification services, payment processors, cloud infrastructure providers and analytics services.
Legal compliance and regulatory authorities
We may disclose your information to competent authorities when required by law, court order or applicable regulation, including tax and financial supervision authorities.
Fraud prevention
We may share information with other platforms and industry organizations to prevent fraud, money laundering and other illicit activities.
Corporate transactions
In the event of a merger, acquisition or asset sale, your information may be transferred as part of that process, always with appropriate protections.
With your consent
We may share your information with third parties when you give us explicit consent to do so.
4. Data Storage and Security
Your personal data is stored on secure servers with encryption at rest and in transit. We implement technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration or destruction. Wallet private keys are stored encrypted using AES-256-GCM. We never store private keys in plain text. We retain your data for as long as necessary to provide the Services and fulfill our legal obligations. Generally, data is retained for a minimum of 5 years after account closure, as required by applicable AML/CFT regulations.
5. Your Privacy Rights
Right of access
You have the right to request a copy of the personal data we hold about you.
Right of rectification
You may request correction of incorrect or incomplete information about you.
Right to erasure
You may request deletion of your personal data, subject to our legal data retention obligations.
Right to object
You may object to processing of your data for direct marketing purposes at any time.
Right to portability
You may request that your data be provided in a structured, commonly used and machine-readable format.
Right to withdraw consent
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
6. Cookies
We use cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device. We use essential cookies (necessary for platform operation), performance cookies (for usage analytics) and functionality cookies (to remember your preferences). You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside your country of residence. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or other recognized legal mechanisms.
8. Children's Privacy
Our Services are not intended for persons under 18 years of age. We do not intentionally collect personal data from minors. If you become aware that a minor has provided us with personal data, please contact us so we can take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will notify you by email or through a prominent notice on our platform before the changes take effect. We recommend reviewing this policy regularly.
10. How to Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, contact us at: Email: support@lexifex.com Website: lexifex.com We will endeavor to respond to all requests within 30 days.
This Privacy Policy was prepared in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation. To exercise any of your rights or for privacy-related questions, contact us at support@lexifex.com.
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